Our packages

Yes, as long as you have internet connection you can access the Canary Care Portal app, or online hub, from anywhere in the world. Remember – receiving SMS alerts may be charged in line with your phone provider and contract.

Yes, you can use our Calling Circle to share Canary Care data to all named people, so they receive alerts and emails. Having alerts set up to go to multiple people means it’s not all down to you to help if something goes wrong.

If you want to move your hub to a new location, or to a new home – no problem. Simply turn off the power, unplug the hub and plug into the power supply at the new location.

It may take a few minutes to re-establish connection – the network light will be solid green once it’s connected. If the green light is still flashing after 5 minutes – the hub won’t be able to get a connection, so you’ll need to try another location. Don’t forget – you might need to also move your sensors so they’re in range of your new hub location.

Visitor cards are great if you need to keep track of who is coming in and out of the home. Just swipe the card on top of the hub and they’ll track who is in the house. Any care provider or regular visitor can be given a card – just register them in the Canary Care Portal so you can see who’s who.

You can also get personalised notifications in the Portal when visitor cards are used. For example, get an SMS alert when a carer arrives, or doesn’t arrive – so you know if an appointment has taken place as planned. All our packages come with a visitor card, and you can buy as many extra cards as you need.